TFLI provides on-site, face-to-face interpretation in over 70 languages. Our network of interpreters extends throughout Tennessee so no matter where you are, we can help. The interpreters we work with are carefully selected based on their experience and level of professionalism. At TFLI, we understand that our interpreters not only represent our organization, but they represent our clients as well. That is why we hold our interpreters to very high professional standards. Our quality assurance guarantees that TFLI interpreters:
- are comfortable working in a variety of settings including court, medical and social services
- have been trained in professional ethics and standards of practice
- have undergone background checks
- have signed confidentiality agreements
Policies and Procedures
On-site interpretation services are typically available during normal business hours as well as evening hours and on weekends for conferences and tours.
Services are billed at an hourly fee and we do reserve, and charge, a minimum of 2 hours for each appointment. The 2-hour block per appointment ensures that our client’s needs are met in case the meeting, medical appointment or court hearing starts late or runs long. We require 24 hours advance notice of booking and cancellation of appointments once an interpreter is confirmed.
TFLI uses a secure and convenient on-line interpreter scheduling system called Fluency that allows our clients to log-in to submit requests for interpreters, confirm appointments, and cancel requests. In order to use this service, please call one of our Interpretation Coordinators at 615-741-7579 for a username and password.
In addition to onsite interpretation, TFLI offers telephonic interpretation 24/7, conference interpretation and voice-over talent.
For more information about any of our services, please contact us by email at firstname.lastname@example.org or phone at (615) 741-7579. If you are ready to request an interpreter, fill out and submit an Interpreter Request Form by fax to 615-253-5488 or by email t to email@example.com, and one of our Interpretation Coordinators will assist you.